Erasmus MC Enhances Patient Care with Innovative Digital Feedback Tools
Rotterdam, Tuesday, 11 March 2025.
Erasmus MC in Rotterdam is transforming healthcare delivery by using digital tools like patient panels and surveys to collect and respond to patient feedback, tailoring services to their needs.
Digital Patient Engagement in Action
On March 7, 2025, Erasmus MC demonstrated its commitment to patient-centered care when over 80 participants gathered for the second physical meeting of their digital patient panel [1]. The hospital’s innovative approach has yielded impressive results, with patients rating their care experience at an average of 8.6 out of 10 [2]. This digital transformation initiative combines traditional feedback methods with modern technology, enabling real-time patient input and systematic improvement of healthcare services.
Integration of AI and Ethics in Healthcare
The medical center’s dedication to innovation extends beyond basic digital tools. Through a groundbreaking partnership established in 2023 with SAS and Delft University of Technology, Erasmus MC has been developing ethical AI solutions for healthcare through the Responsible and Ethical AI in Healthcare Lab (REAiHL) [3]. This initiative received significant validation on March 10, 2025, when the TU Delft Digital Ethics Centre, which houses REAiHL, was officially designated as a World Health Organization Collaborating Centre on AI for health governance [4].
Pioneering Women’s Health Research
Further exemplifying its innovative approach, Erasmus MC launched the Netherlands Women’s Health Research & Innovation Center on March 7, 2025 [4]. This initiative addresses a critical healthcare gap, as research shows women spend 25% more of their lives in poor health compared to men. The economic impact is substantial, with the knowledge gap in women’s health causing an annual loss of €12.6 billion in Dutch Gross National Product, of which 42% could be mitigated through innovations [4].
Future Trajectory and Impact
As one of the Netherlands’ most innovative university medical centers [4], Erasmus MC continues to expand its digital healthcare initiatives. The institution’s approach combines patient feedback mechanisms with cutting-edge technology, while maintaining strict ethical standards. Upcoming events, such as the ‘Rondje Erasmus MC’ scheduled for April 17 and 30, 2025, demonstrate the institution’s ongoing commitment to healthcare improvement and professional development [4].